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Misty Mountain Landscape

Privacy Policy

This Privacy Policy explains how we collect, use, disclose, process, store, and manage personal information through our driving school operations, website, communications, and related services in accordance with applicable privacy laws in British Columbia and Canada, including the Personal Information Protection Act (PIPA) of British Columbia and other applicable legislation.

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INFORMATION WE COLLECT

We may collect personal information including, but not limited to:

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Student & Customer Information

  • Full name;

  • Address;

  • Phone number;

  • Email address;

  • Date of birth;

  • Driver’s licence information;

  • Emergency contact information;

  • Lesson history and training records;

  • Payment and billing information.

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Website Information

When visiting our website, we may automatically collect:

  • IP address;

  • Browser type;

  • Device information;

  • Pages visited;

  • Website usage statistics;

  • Cookies and analytics data.

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HOW WE COLLECT INFORMATION

We may collect personal information when you:

  • Contact us by phone, email, text, or website form;

  • Register for driving lessons;

  • Purchase services or packages;

  • Subscribe to updates or newsletters;

  • Visit our website;

  • Participate in surveys or promotions;

  • Interact with our social media platforms.

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HOW WE USE PERSONAL INFORMATION

We may use personal information to:

  • Schedule and manage driving lessons;

  • Provide driver training services;

  • Communicate with students and customers;

  • Process payments and invoices;

  • Maintain instructional records;

  • Improve customer service and website performance;

  • Meet insurance, legal, and regulatory obligations;

  • Respond to inquiries and support requests;

  • Send important updates regarding services or policies.

We will only use personal information for purposes reasonably related to our business operations unless otherwise required or permitted by law.

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CONSENT

By providing personal information to Pathfinder Professional Driver Training, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

You may withdraw consent at any time where legally permitted by contacting us in writing. Withdrawal of consent may affect our ability to provide services.

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DISCLOSURE OF INFORMATION

We do not sell personal information.

We may disclose personal information only when necessary to:

  • Insurance providers;

  • Payment processors;

  • Government or regulatory authorities;

  • Legal or law enforcement agencies where required by law;

  • Service providers assisting in business operations.

All third-party service providers are expected to protect personal information appropriately.

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WEBSITE COOKIES & ANALYTICS

Our website may use cookies and similar technologies to:

  • Improve website functionality;

  • Analyze traffic and visitor behaviour;

  • Enhance user experience;

  • Support website security.

Users may disable cookies through their browser settings; however, some website features may not function properly.

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DATA SECURITY

Pathfinder Professional Driver Training takes reasonable administrative, technical, and physical safeguards to protect personal information against:

  • Unauthorized access;

  • Loss or theft;

  • Misuse;

  • Disclosure;

  • Alteration;

  • Destruction.

While we take reasonable steps to protect information, no electronic transmission or storage method can be guaranteed 100% secure.

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RETENTION OF INFORMATION

We retain personal information only as long as necessary for:

  • Business operations;

  • Legal compliance;

  • Insurance requirements;

  • Dispute resolution;

  • Record-keeping obligations.

When no longer required, information will be securely deleted or destroyed.

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ACCESS & CORRECTION REQUESTS

You may request access to personal information we hold about you or request corrections to inaccurate information by contacting us in writing.

We may require verification of identity before processing requests.

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THIRD-PARTY LINKS

Our website may contain links to external websites or services not operated by Pathfinder Professional Driver Training.

We are not responsible for the privacy practices, content, or policies of third-party websites.

Users should review the privacy policies of external websites separately.

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STUDENTS UNDER 19 PRIVACY

For students under the age of 19, parental or guardian consent may be required for certain services or information collection activities.

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CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify or update this Privacy Policy at any time without prior notice.

Updated versions will be posted on our website with the revised effective date.

Continued use of our services or website constitutes acceptance of any updates.

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